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25 Jun 2012

Some messages are tricky. Well, lots of messages are tricky- otherwise we in the communication business wouldn’t be… well, in business. But I digress. The Faux Fact is our topic for today. For example: - “When Alastair twisted his ankle in the hall, Helvita jumped up...

18 Jun 2012

The office receptionist on the phone: “I know what document you want, but I don’t know what you expect me to….Oh, you want me to FAX it. You didn’t say that. You didn’t say to FAX it. You just said…” Apparently there was some push back...

28 May 2012

….and with her confusing sidekick, ‘can’. These words have different meanings and usages, altho the distinction has blurred in informal speech. However, in keeping with our mission of shining light on correctness where we can, we offer the rules, which are blessedly easy. May is used...

21 May 2012

When speaking to people who represent institutions, we frequently encounter the detached, scripted, robotic, customer-service speak that is designed to find out what you want so that it can be provided to you or not without the inconvenience of acknowledging that humans are involved. The song...