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26 Sep 2011

“Listening Will Change Your Life.” I say to people in my classes and I’m not surprised by either their smirks when they hear me say it, or by their astonishment when they later experience it. I know this is a big promise, and let me be...

19 Sep 2011

Extreme events lately have called forth extreme language to describe them: devastating, horrific, outrageous, unbelievable, and incredible. But while the events are not only extreme but also unusual, the words aren’t. These words lose weight when we’ve been hearing them to describe things that are...

12 Sep 2011

Meet Martha. She is a third year associate at a busy law firm. She is personable, enthusiastic, and a hard worker. She likes her job, is attentive to clients, values her colleagues, and wants to do well in her career. But here is what she...

05 Sep 2011

Fall pulses with the heightened energy of important and urgent projects and initiatives. We stride into the fall with vigor: we have a crisp focus at work; we scan catalogs of self-improvement workshops; we resolve to reignite simmering social connections. We have a lot to...

29 Aug 2011

Weaving my way through Penn Station recently, I was struck with the similarities between the ways people move through a crowd and the ways they move through a conversation. In the train station, everyone presumably has a goal, but the strategies for reaching them vary. There...

31 Jul 2011

Everyone communicates. We communicate even when, maybe especially when, we aren’t thinking about it. The way we walk into a room; the way we sit in a meeting; perhaps even where we sit in the meeting all contribute to the message we’re sending. Before we...