Today is the widely accepted anniversary of the birth of William Shakespeare, who, if he were here listening to us today, might mutter to himself, “He is winding the watch of his wit; by and by it will strike.” Many times I hear myself and other...
Fifteen minutes into the body conditioning class at the gym, a woman entered and worked her way to the front of the group. She asked my friend, puffing away next to me, to move over. My friend glanced at the woman and at all the...
The Human Resources director: “I get people in here all the time complaining about the drama and stress and back-biting that goes on. I think people spend more time being angry and upset than they do on their jobs.” The Supervisor: “What difference does it make how...
As I was leaving a client’s office after a meeting, he asked if I had a document that he’d apparently just made up. While digging back into my snapped, zipped, and stuffed bag, aware of taking up time in silent air space, I heard myself...
This is one of our popular courses. I think many people want this course because they are uncomfortable setting boundaries or asking for what they want, or saying what makes them crazy. Much of the focus in the course is on learning to be assertive....
Speakers are so lucky! We get to make choices about our words: we can decide which ones and how many of them to use. And we can make different choices at different times, and switch our words around depending on the picture we...