Management Skills

A Positive Approach to Performance Management

This course will help participants manage the performance of the individuals in their workgroup. Participants will learn to develop long range goals and plans as guides for setting and meeting expectations, and for working with their employees in a positive way.



  • Know how to create performance plans that define expectations and guide evaluation.
  • Learn to use time and task markers to monitor progress.
  • Develop communication strategies for directing and leading.
  • Develop action plans with employees that encourage success.
  • Establish and conduct on-going appraisal systems that support professional growth.

Conducting Performance Reviews

This course will help supervisors plan and conduct performance reviews with confidence. Participants will learn the importance of on-going planning and communication in order to avoid surprise and resentment.



  • Recognize that the basic tool of a performance review is an on-going performance plan.
  • Clarify and review the steps of the review process.
  • Create a template for your review conversation that includes positive suggestions for continued success.
  • Understand how to describe behavior without personalization.
  • Develop techniques for delivering unwelcome information.

Counseling the Poor Performer

This course will help participants work with individuals whose performance is unsatisfactory. Participants will learn strategies for determining the source of the poor performance and for finding available remedies.



  • Understand different styles of behavior and their characteristics.
  • Learn steps for identifying problems and their sources.
  • Use listening skills for improved communication and understanding.
  • Define and clarify expectations.
  • Create mutually agreed-upon goals and action plans.


This course will help participants feel more comfortable and confident in delegating tasks to their employees.  Participants will understand how the benefits of delegation outweigh their perceived barriers.



  • Understand the differences between delegating and not delegating.
  • Learn ways to analyze work and determine best tasks, times, and people for delegating.
  • Recognize and overcome common barriers to delegating.
  • Motivate employees to achieve best outcomes.
  • Learn strategies for managing and monitoring delegated work.

Delivering Constructive Criticism and Feedback

This course will help participants give criticism and feedback with clarity and respect. Participants will learn techniques for reducing the discomfort associated with delivering difficult or negative messages, and for ending encounters in as positive a way as possible.



  • Learn how to frame messages so the listener will hear and attend.
  • Learn language that is neutral, non-emotional, and non-threatening.
  • Develop scripts that address your concerns, the needs of the listener, suggestions for improvement, and desire for positive outcomes.
  • Recognize and eliminate language that is vague and confusing.
  • Find the positive aspect of any situation.

Effective Management Skills

This course will help experienced managers and supervisors refine their skills, and build on their strengths and successes. Participants will consider the challenges of managing a workgroup, and learn tips for streamlining their operations.



  • Consider common challenges to successful supervision.
  • Recognize and manage behaviors that contribute to workplace disruption.
  • Develop the characteristics that invite respect and cooperation.
  • Learn management techniques to inspire others and help them achieve their professional goals.
  • Review strategies for improved delegating, motivating, and coaching.

Essential Management Skills for New Supervisors

This course will help new supervisors learn to be effective in their roles as managers or supervisors. Participants will review the communication and organizational skills that underlie successful management and will learn tips for managing a productive workgroup.



  • Learn the skills necessary for effective supervision.
  • Learn to identify and install boundaries.
  • Understand what employees need and want from their supervisors.
  • Learn techniques for motivating, monitoring, and coaching.
  • Know the behaviors that earn respect.

Leading with Trust

This course will help managers learn and develop the traits that promote trust and respect.  Participants will understand how their behavior increases the commitment and engagement of their staff.



  • Identify the characteristics that inspire trust and credibility.
  • Learn how trustworthy behavior is shown in workplace behavior and interactions.
  • Learn communication techniques that involve others and promote collegiality and cooperation.
  • Look for opportunities to demonstrate respect and confidence in others.
  • Use listening skills to encourage feedback and collaboration.

Managing Third Party Conflict

This course will help managers steer workplace disagreements and conflicts toward productive resolutions.  Managers will consider the benefits to disagreement and learn ways to manage them constructively.



  • Understand the common causes of conflict.
  • Recognize the positive aspects of disagreement.
  • Learn techniques for handling third party conflict.
  • Use language that encourages assertiveness and collegiality.
  • Develop strategies for promoting positive discussions and problem-solving.


This course will help participants become workplace mentors to others. Participants learn what it means to be a mentor, and will consider various ways of serving as a mentor to an employee or co-worker.



  • Know the roles and functions of a mentor.
  • Determine the purposes of a mentoring project.
  • Identify and clarify the parameters of the mentoring relationship.
  • Learn communication skills for guiding and coaching.
  • Know when to move forward and when to step back.

Motivating and Empowering Employees

This course will enable participants to help others achieve their goals.  Participants will learn tips for motivating and encouraging others to do their best.



  • Identify the factors that create an encouraging work environment.
  • Learn to recognize potential skills and abilities in others.
  • Find ways to help others identify their career goals.
  • Learn strategies for encouraging self-affirmation and confidence.
  • Use communication techniques that encourage constructive feedback and interactions.