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14 Nov 2016

A threat to many organizations is operating in plain sight.  Day after day this insidious enemy is at work. Every department might be harboring this traitor – yet no-one seems to notice! What is this threat to business success? Bad writing. An informal study of people who have...

28 Oct 2016

When a friend was offered dessert at a restaurant, he said to the server, “No, thanks.  We have cake at home.” When he told the story later he laughed at himself for including the cake information in his answer.  Those of us listening laughed with him,...

05 Oct 2016

People don’t have to have followers to be leaders, as weird as that sounds.  But people who are leaders – those who exhibit the qualities and behaviors we associate with leadership – seem to attract attention.  And followers. Who are these leaders to whom we’re attracted? ...

08 Sep 2016

Language Lady runs into a Professional Acquaintance, and they have the following conversation: LL:  Are you spending a lot of time getting ready for your conference? PA:  I mean, so soon!  I’m like really, you know, sort of like worried that….I mean, we have great people who...

01 Aug 2016

Here’s how Hector started his last staff meeting: “I finished these prints last week and you guys never sent them out. Get this fixed. I should have done it myself.” Later that day Daisy, a member of Hector’s staff, spoke about the climate in their department. “Hector speaks...

01 Jul 2016

In a recent interview, Sebastian Junger, author of “The Perfect Storm” and “Tribe”, describes the kind of writer he admires: “I look for someone who is…..hard-working in their prose.  By that I mean they take the time to choose words that surprise me; they use metaphors...