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01 Aug 2012

At a business social gathering, Herman is telling Norton about video editing. Norton, interested in learning more about this field, is listening intently. Enter Daphne, who stands near them for a moment, then picks up a granola bar from the table next to them. She addresses...

23 Jul 2012

Arminta arrived at the client’s meeting and asked if the documents being sent from her assistant were there. No. As the meeting finally dragged to a close, she called a nearby deli and ordered lunch, so she could pick it up quickly on her way back to...

09 Jul 2012

“An apology is not an apology if it begins, ‘I’m sorry if….’ instead of ‘I’m sorry that…’” What do you think? Some to whom I’ve posed this question dismissed it as quibbling over a word choice that is meaningful only to the listener. After some consideration, I think...

02 Jul 2012

“It’s a free country.” Usually, when someone waves this flag it’s because some infraction has occurred and the flag waver knows it. Loosely translated, it might mean, “You might not like this- in fact, I know you don’t like this - but it isn’t illegal, and...

25 Jun 2012

Some messages are tricky. Well, lots of messages are tricky- otherwise we in the communication business wouldn’t be… well, in business. But I digress. The Faux Fact is our topic for today. For example: - “When Alastair twisted his ankle in the hall, Helvita jumped up...