Caleb tells us that some time ago a friend wronged him. Caleb says he was unable to confront the friend at the time but is now thinking of doing so. He asks his current friends for operating instructions. Group A says hurry up- contact the friend...
“An apology is not an apology if it begins, ‘I’m sorry if….’ instead of ‘I’m sorry that…’” What do you think? Some to whom I’ve posed this question dismissed it as quibbling over a word choice that is meaningful only to the listener. After some consideration, I think...
“It’s a free country.” Usually, when someone waves this flag it’s because some infraction has occurred and the flag waver knows it. Loosely translated, it might mean, “You might not like this- in fact, I know you don’t like this - but it isn’t illegal, and...
Some messages are tricky. Well, lots of messages are tricky- otherwise we in the communication business wouldn’t be… well, in business. But I digress. The Faux Fact is our topic for today. For example: - “When Alastair twisted his ankle in the hall, Helvita jumped up...
The office receptionist on the phone: “I know what document you want, but I don’t know what you expect me to….Oh, you want me to FAX it. You didn’t say that. You didn’t say to FAX it. You just said…” Apparently there was some push back...
Being a New Yorker, I’m proud to wear my cap, but I am mindful of the dangers of wearing clothes that say things. Clothes are a means of communication, as we know. As such, they all say things, even the ones without printed statements on them....