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09 Jul 2012

“An apology is not an apology if it begins, ‘I’m sorry if….’ instead of ‘I’m sorry that…’” What do you think? Some to whom I’ve posed this question dismissed it as quibbling over a word choice that is meaningful only to the listener. After some consideration, I think...

02 Jul 2012

“It’s a free country.” Usually, when someone waves this flag it’s because some infraction has occurred and the flag waver knows it. Loosely translated, it might mean, “You might not like this- in fact, I know you don’t like this - but it isn’t illegal, and...

25 Jun 2012

Some messages are tricky. Well, lots of messages are tricky- otherwise we in the communication business wouldn’t be… well, in business. But I digress. The Faux Fact is our topic for today. For example: - “When Alastair twisted his ankle in the hall, Helvita jumped up...

18 Jun 2012

The office receptionist on the phone: “I know what document you want, but I don’t know what you expect me to….Oh, you want me to FAX it. You didn’t say that. You didn’t say to FAX it. You just said…” Apparently there was some push back...