Graded on a scale of 1 to 10, a lot of workplace listening probably falls around a 5 or 6. Many people have had some listening instruction as part of their professional development, and have learned that listening requires work and attention, and many people...
If you’re like most people, you plan a communication event by thinking about what you want to say. You think of clever, succinct turns of phrase; you collect supporting anecdotes; you review past commentary on the subject at hand; and you envision yourself sounding brilliant. This...
Those who watch training trends have offered predictions about what will be most helpful in the workplace in 2017. As we move into the uncertainty and adjustment that accompany any administration transition, but particularly this one, as it signals significant changes, we can incorporate the predictions...
Resolve to do something transforming for your workplace this year: give everyone the gift of actually communicating with each other. Here’s why: Banish Confusion! A new administration year is confusing enough without fuzzy, incomplete, or vague communication. Help folks learn to express themselves clearly and gracefully. ...
Whatever holiday we celebrate, we like everything to be just right. We also like a little light-hearted relief. Take our holiday quiz and see how Just Right you are, and don’t worry if it doesn’t make you feel light-hearted. Getting Correct is easy to do. There are (a....
At holiday time we’re urged to remember. Remember those in need; remember the mail delivery people; remember what your sister said your nephew wants; remember how many gift boxes to order for your book group. The task of remembering really works out the memory muscles in...