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23 Feb 2016

“Why can’t I just send her an email?” asks Vonda as she prepares to tell a colleague that she hasn’t finished some promised work. “I want to email my boss and tell her that I can’t come in tomorrow – what’s wrong with that?” from Endora. Ronan...

06 Jun 2014

Are you a good listener? Most people answer “Yes” to this question and then wonder if they know what it means to be a good listener. Many speakers think good listening means taking turns, and during the other guy’s turn you can plan your clever retorts,...

08 May 2014

Gerald was sent to us for coaching with the vague goal of “getting along better”. No specific behavioral infractions were cited, just a general lack of connection with any of his staff. “No-one likes to work for him,” said his supervisor. “The quality of work in...

12 Mar 2014

When celebrating Grammar Day on March 4, Edgar paw…uh…paused to consider the question: How important is grammar in business writing? There are those who say that if the reader understands the message, so what if there are errors within. Others, like Edgar, feel that messages with errors...

25 Feb 2014

Snow and cold weather aren’t the only things that can sap our spirits. Waiting for conditions to be right for training can drain energy from the most enthusiastic of us. Low budgets, reduced staff, scarce time have all curtailed the rich offerings of...

16 Jan 2014

A friend, looking for a new dentist, bemoaned the difficulty in picking a good one. “It isn’t like shopping for blueberries where you can see which ones are good and which ones aren’t. I end up going with the one who has a nice receptionist.” Wow,...