Presentation Skills are not just for dress-up. We can trot them out for any communication event. In fact, putting those skills to use can elevate just about any speaking opportunity to near greatness, and your listeners will be grateful. Let’s consider the first, and most important...
Morton and Lee are getting instructions for completing their assignment. Instructions begin with, “Make sure the DPR is turned on before you collect the forms.” Lee doesn’t know what the DPR is but he thinks they’ll figure it out when they get started. Morton: “What’s the DPR?” The answer...
“Why can’t I just send her an email?” asks Vonda as she prepares to tell a colleague that she hasn’t finished some promised work. “I want to email my boss and tell her that I can’t come in tomorrow – what’s wrong with that?” from Endora. Ronan...
Are you a good listener? Most people answer “Yes” to this question and then wonder if they know what it means to be a good listener. Many speakers think good listening means taking turns, and during the other guy’s turn you can plan your clever retorts,...
Gerald was sent to us for coaching with the vague goal of “getting along better”. No specific behavioral infractions were cited, just a general lack of connection with any of his staff. “No-one likes to work for him,” said his supervisor. “The quality of work in...
When celebrating Grammar Day on March 4, Edgar paw…uh…paused to consider the question: How important is grammar in business writing? There are those who say that if the reader understands the message, so what if there are errors within. Others, like Edgar, feel that messages with errors...