Professional Development

Aligning Personal and Professional Goals

This course will help participants become more productive and satisfied in their professional and personal lives. Participants will identify professional and personal goals and will learn strategies for managing situations that put their roles in conflict.



  • Learn ways to prioritize tasks and set realistic goals.
  • Blend personal and professional needs in goal-setting.
  • Develop strategies for managing your environments.
  • Learn to compromise when necessary.
  • Understand how and when to delegate and ask for help.
  • Learn strategies for prioritizing tasks and routines.

Take Charge of Your Career

This course will help participants manage their careers whether they are seeking to expand their current positions, or are looking for new employment. Participants will learn self-development tips as well as strategies for using available resources.



  • Identify your skills, abilities, and areas of interest as they relate to employment.
  • Determine the kinds of work to which you are attracted.
  • Determine the skills required by new positions.
  • Recognize career advancement resources in your organization.
  • Learn to develop networks and to work with mentors.
  • Prepare action plans for expanding and developing necessary skills.

Developing Credibility

This course will help participants develop behavior that will gain trust and respect from others.  Participants will learn the elements that underlie credibility, and will learn to adjust the ways they present themselves and their work in order to be accepted and taken seriously in a professional work environment.



  • Understand the meaning and characteristics of credibility.
  • Review style, behavior, and presentations that invite respect.
  • Learn behaviors and communication elements that build trust.
  • Learn to look for and place yourself in the big picture of your work situation.
  • Work with your supervisor and others to establish the image you want to project.

Leadership Development for Non-Supervisors

This course helps participants who are not in supervisory positions develop qualities of leadership. Participants will learn the communication and organizational skills that underlie successful leadership, and will consider methods for applying these skills in their work situations.



  • Understand the qualities of effective leadership.
  • Discover the role of leadership in non-supervisors.
  • Improve listening, negotiating, and interpersonal skills.
  • Learn strategies for managing conflict, solving problems, and facilitating disagreements.
  • Understand the importance of language choices in relationship development.
  • Create a personal action plan for developing individual skills.

How to Get the Most From a Webinar

This course will help participants benefit from attending a webinar. Participants will learn to adjust their learning behaviors to the specific demands of a webinar, and will learn ways that they can control their learning.



  • Learn how to apply study skill principles to webinar learning.
  • Understand preferred learning style.
  • Know the importance of creating a learning space.
  • Learn tips for maximizing the learning experience before, during, and after the webinar.

Resume Writing and Interviewing

This course will help participants create effective resumes and perform well in job interviews. Participants will learn to tailor their written and personal presentations to the type of interview and position.



  • Understand different types of resumes.
  • Creating basic and expanded resumes to fit different positions.
  • Develop a polished, professional image.
  • Understand and prepare for informational, networking and employment interviews.
  • Learn how to prepare for interviews.
  • Learn common interview errors and how to avoid them.

Tooting Your Own Horn

This course will help participants become their own best promoters by presenting and marketing themselves for success. Participants will learn strategies for gaining credibility and for positively positioning themselves and their achievements.



  • Recognize and eliminate self-defeating behaviors and replace them with self-affirming speech and behavior.
  • Learn tips for getting your ideas heard and for influencing others.
  • Apply strategies of marketing to your own advancement.
  • Use assertive and positive language to describe your ideas and needs.
  • Recognize and accept responsibility for your own progress.

Projecting a Professional Image

This course will help participants develop and project an image that reflects their effectiveness in their jobs and contributes to career development. Participants will examine their current presentations and create and develop the image they wish to promote.



  • Explore the factors that contribute to professional presentation.
  • Understand the importance of communication, language use, body language, dress, and demeanor in one’s presentation.
  • Identify and build on individual strengths.
  • Understand the role of initiative and responsibility in one’s professional image.
  • Determine your desired image and develop goals for achieving it.

Developing Initiative

This course helps participants gain more from and contribute more to their jobs by seeking a broader scope of work responsibility. Participants learn how to demonstrate their professionalism by requesting and assuming control and taking initiative.



  • Understand the levels of responsibility and recognize where you most frequently operate.
  • Recognize the place of your job in the mission of your department and organization.
  • Develop the practice of seeking expansion of your jobs.
  • Anticipate, identify and solve problems.
  • Work with your supervisor to develop expanded goals.

Strategies for Self-Development

This course helps participants establish action plans for personal and professional development. Participants examine their interests, values, strengths, and skills and use these as a foundation for building a self-development plan.



  • Identify your current assets as they relate to your work and personal life.
  • Learn resources for gaining desired skills.
  • Develop long term goals and short term action plans.
  • Understand the importance of resources, networks, mentors, and training.
  • Recognize the importance of strong interpersonal skills in working with others.

Score! Reaching Your Goals

This course will help participants advance in their professional and personal journeys by identifying where they want to go and creating paths to get there. Participants will learn how to support their plans with short term goals that can fit into daily lives and provide immediate satisfaction.



  • Evaluate the skills and challenges that define your current situation
  • Visualize the tasks, work, and life style of your future
  • Learn to translate wishes to action items
  • Identify the skills needed to advance on your path
  • Recognize and accept responsibility for your progress
  • Learn tips for easy and quick evaluation of your progress

Build Better Boundaries

This course will help participants work more confidently with others by learning to establish clear boundaries for acceptable behavior. Participants will learn the benefits of having boundaries and will develop skills for setting them.



  • Understand the benefits and importance of having boundaries
  • Recognize the presence of boundaries in daily living
  • Identify situations in which boundaries are needed
  • Learn the language of assertiveness
  • Learn to have productive disagreements, and to maintain control of your position
  • Be comfortable with separating your needs from those of others.

Emotion Management

This course will help participants communicate effectively in situations that are emotionally charged by helping them understand and manage emotionally driven behaviors. Participants will learn to recognize and control their emotional triggers, and to consider the sources of emotional behavior in others.



  • Understand the importance of emotion management on professional development
  • Review the critical elements of successful communication
  • Understand the importance of knowing listener concerns
  • Distinguish between assertive and aggressive language and behavior
  • Learn what can cause defensiveness and how to manage it
  • Develop strategies for managing difficult situations