Negotiation and Problem-Solving Skills

Below are our Negotiation and Problem-Solving Skills Courses. Please click for more information.

Influencing and Negotiating

This course will help participants influence the behavior of others, and work with them to achieve common goals. Participants will learn when and how to compromise or collaborate, and will learn a variety of methods of working through a negotiation.



  • Know the factors that influence behavior.
  • Understand the importance of audience analysis and planning.
  • Learn language that promotes agreement and cooperation.
  • Understand the fundamentals of the selling process.
  • Recognize and overcome barriers to successful negotiations.

The Art of Persuasion

This course will help participants gain the support and cooperation of others. Participants will learn strategies for framing and presenting their ideas in ways that others can understand and accept.



  • Know and incorporate audience needs in your presentation.
  • Use language that encourages others to listen.
  • Recognize and reduce barriers to cooperation.
  • Learn a variety of ways to present your viewpoint.
  • Maintain and build on strong relationships.

Get a Grip on Conflict

This course will help participants manage conflict constructively. Participants will explore the common causes of conflict, and will learn to address conflict in productive ways.



  • Understand the common causes of conflict.
  • Recognize the positive aspects of conflict.
  • Learn how to approach a conflict situation.
  • Use language that encourages resolution and cooperation.
  • Learn to manage your own conflicts and to assist in the conflicts of others.

Critical Thinking and Problem-solving

This course will help participants solve problems and approach complex situations with clarity. Participants will learn to resolve differences by using the efficient strategy of working from interests and need rather than from proposed solutions.



  • Understand the Interest-Based Problem-solving model.
  • Learn to identify various types of critical thinking.
  • Recognize language that opens discussion.
  • Consider the steps of conflict management discussions.
  • Use listening skills to advance collaboration.