Critical Workplace Skills

Dealing with Change and Transition

This course helps participants more easily manage the anxiety and stress caused by changes in workplace structures and routines. Participants learn to identify the aspects that they can control and will learn strategies for managing their actions and reactions.



  • Understand the nature of change.
  • Learn the positive aspects of change.
  • Separate what can be controlled from what cannot.
  • Learn tips for reducing stress.
  • Understand the advantage of adopting a positive attitude.
  • Use communication to facilitate understanding and reduce confusion.

Managing Multiple Priorities

This course helps participants work more effectively in environments where there are many, varied, and often conflicting demands. Participants use communication and planning to manage their active workloads.



  • Develop habits of long range and short term planning.
  • Learn to analyze and categorize tasks.
  • Improve time management behavior.
  • Work with supervisors to establish patterns of priorities.
  • Improve communication with coworkers and supervisors to eliminate conflicts.
  • Identify and reduce common barriers to efficiency.
  • Establish and implement action plans.

Time Management

This course will help participants better manage their time by learning the factors that affect time use, and creating systems for using those factors most effectively.  Participants will learn to evaluate current time use, create time budgets, and develop strategies that contribute to efficiency.



  • Learn to use a time log to analyze current time use.
  • Recognize common barriers to efficiency.
  • Identify and eliminate time wasters.
  • Develop strategies for managing people, paper, and environment.

Memory: Use it or Lose it

This course will help participants remember names and information by improving their skills in listening, observing, comprehending, and paying attention. Participants will develop their own memory aids depending on their most common area of forgetfulness.



  • Analyze your current listening and memory skills.
  • Understand how memory works.
  • Learn what listening means and how to do it.
  • Recognize barriers to listening and remembering.
  • Identify your personal memory challenges.
  • Develop strategies for remembering.

Helping Your Boss Give Feedback

This course will help participants guide their supervisors in giving them the feedback and guidance they want. Participants will learn how to work with their team leaders, supervisors, and others who may be reluctant to effectively evaluate and explain what they expect.



  • Learn characteristics of different behavior styles.
  • Consider the barriers to initiating awkward interactions.
  • Learn assertiveness techniques.
  • Understand types of feedback.
  • Learn to ask effective questions.
  • Develop the habits of goal setting and self-monitoring.