At holiday time we’re urged to remember. Remember those in need; remember the mail delivery people; remember what your sister said your nephew wants; remember how many gift boxes to order for your book group. The task of remembering really works out the memory muscles in...
A threat to many organizations is operating in plain sight. Day after day this insidious enemy is at work. Every department might be harboring this traitor – yet no-one seems to notice! What is this threat to business success? Bad writing. An informal study of people who have...
When a friend was offered dessert at a restaurant, he said to the server, “No, thanks. We have cake at home.” When he told the story later he laughed at himself for including the cake information in his answer. Those of us listening laughed with him,...
People don’t have to have followers to be leaders, as weird as that sounds. But people who are leaders – those who exhibit the qualities and behaviors we associate with leadership – seem to attract attention. And followers. Who are these leaders to whom we’re attracted? ...
Language Lady runs into a Professional Acquaintance, and they have the following conversation: LL: Are you spending a lot of time getting ready for your conference? PA: I mean, so soon! I’m like really, you know, sort of like worried that….I mean, we have great people who...
Here’s how Hector started his last staff meeting: “I finished these prints last week and you guys never sent them out. Get this fixed. I should have done it myself.” Later that day Daisy, a member of Hector’s staff, spoke about the climate in their department. “Hector speaks...